ClientSpace.mobile set for release
Posted by Randy Wadle on Tue, Sep 08, 2009 @ 04:57 PM
As the Blackberry, iPhone, and Android become more widespread and affordable, the expectation of the workforce, particularly sales personnel, to be able to connect "anytime/anywhere" is growing quickly. The ability to access and interact with mission critical sales and service data without having to use a computer is no longer a luxury item...it is quickly becoming an important feature in CRM and other types of software.
NetWise understands and is addressing the needs of the mobile workforce by investing in the ClientSpace.mobile interface. The initial release of ClientSpace.mobile will focus on the needs of sales and service personnel. Users are able to connect to the ClientSpace database to lookup, add, and edit prospect and client data using a standard mobile browser. Additionally, sales or service personnel can log activities, such as phone calls or meeting notes, and send email to contacts directly from the ClientSpace.mobile interface. Sales and service personnel that spend their days meeting with clients and prospects will be able to record activities while they are in between appointments using their mobile device rather than having to wait until the evening when they are in front of their computer.
As with any new interface or integration, taking the initial step is the hardest part. We learned that the hard way when we released the first version of the Outlook add-in. Now that we have the base mobile interface built we expect new mobile features to be far less costly and time consuming to build. We will aggressively pursue new features to make available from the ClientSpace.mobile interface focusing on the areas of the application that are most likely to be of high value and importance to a majority of our clients and prospects. Additionally, we have architected the new interface to be able to integrate specific custom requests from our clients without affecting the overall interface.
Our goal is not to make the entire product available via the mobile browser. However, as we uncover core functionality that would be heavily used by the mobile workforce and that will build upon our already compelling value proposition, we will add it to the core product. We are also hoping that building custom, client specific, mobile interfaces will be a source of add-on revenue going forward.
Visit netwisetech.com/mobile for more information.