Solution Implementation

All organizations, even within identical industries, operate differently. The way an organization handles customer service, manages its sales pipeline, closes a new contract, or processes an order are all attributes that DEFINE the organization to employees, customers, and prospective customers.

Many software companies strive to downplay subtle differences in business processes; to persuade prospects that their "cookie cutter" solution is "best of breed" and will work seamlessly in the organization. Your uniqueness is our competitor's weakness.

The NetWise philosophy and strength centers around making software solutions that fit your business, not vice-versa. We celebrate each client's innovative business processes, striving to design software to best formulate these methods into a strong competitive advantage. Utilizing our proprietary ClientSpace^tm architecture as the kernel of the solution, we are able to deliver within a timeframe and budget historically reserved for "off the shelf" software implementations.

We stand by our proven methodology when implementing ClientSpace solutions for clients. NetWise stands by our clients throughout all phases of the implementation to insure the project is successful.

Software requirements and workflow analysis

Our most experienced consultants will work with your team to define current processes and software requirements, analyze opportunities for improvements, and document the specification for the new solution. The goal of this phase is to produce a specification that optimizes efficiency through automation and technology driven workflow.

Solution design and prototype

Starting with the specification outlined in the first phase, our engineers will work closely with your team to build a working prototype of the solution. ClientSpace offers a unique capability to build a working data model that users can review and interact with during the design phase. The users that helped to define the specification are able to visualize the end result much more clearly as the solution is prototyped.

Development & Integration

During this phase, our engineers will develop custom business logic, form interfaces (dashboards), and reports to match the specification. The entire solution will be engineered to drive workflow using email notifications and specific tasks sent to users that are involved in each process step. ClientSpace is typically integrated with other systems such as payroll and financial applications.

Testing & Documentation

System and user acceptance testing is conducted to assure that the solution has been developed according to the specification and will support the optimized business processes. Parallel system testing is often conducted depending on the workload of the organization and critical nature of the solution. Documentation of specific workflow and processes driven by the solution is created for each core user group.

Training

Formal user training is conducted, typically grouped by functional role within the organization.

Conversion & Rollout

Final data conversion is run, typically over a weekend. The solution is rolled out to affected user groups. Our consultants are onsite for post implementation support for whatever time period is necessary to insure a smooth rollout.

Our slogan "<solutions that fit>" defines our ability to implement software solutions that tightly fit our clients' unique requirements at a cost that is within reach of modest IT budgets. Our team has worked with clients in many industries delivering custom-fit CRM, business process automation, and workflow management software implementations that bring MEASURABLE VALUE to the organization.